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New Contract Brings Quality and Service Improvements for NHS Patients in Leicester, Leicestershire and Rutland in 2013

3 January 2013

Local NHS Trusts have signed a ground-breaking new contract to improve estates and facilities management services across the city and counties. It is the first time that the Trusts have joined together to manage facilities and estates services across all local NHS services, including health centres, hospitals and community services.

Leicestershire Partnership NHS Trust, University Hospitals of Leicester NHS Trust and the Leicester City, Leicestershire County and Rutland Primary Care Trust Cluster have signed a seven-year agreement with Interserve, the international support services and construction group.

The contract, which is worth around £300 million, will provide investment to improve the buildings and facilities used to deliver NHS services to thousands of patients every day, as well as significant savings for the NHS.

Interserve will be responsible for delivering comprehensive facilities management services to the Trusts, including the delivery of catering, cleaning, maintenance and security across more than 550 NHS buildings and properties, totaling 490,000m2 and nearly 3,100 beds. The contract also includes a new partnership with Interserve to make the best use of the NHS buildings and estate and, using Interserve’s supply-chain provider Capita Symonds, will support the NHS in delivering major modernisation projects. 

The signing of this contract follows a two-year procurement process which has seen the NHS organisations come together to develop and then secure the multi-million pound agreement, having selected Interserve as their preferred provider in September.

Sue Bishop, Director of Finance for the Leicester City, Leicestershire County and Rutland PCT Cluster, who chairs the Programme Board which has led these developments, says: “We have been working together to develop our estates and core facilities management services to give us the best possible quality and value for money, right across the NHS. A key difference with this agreement is that we have brought together the needs of patients and staff right across the NHS, giving greater scope for consistency, quality and efficiency of the services, as well as providing value for money. 

“We will also be working closely with Interserve on transforming and updating our facilities, so that for the first time, developments in clinical services will be matched with developments in the facilities which help to deliver them.”

Adrian Ringrose, chief executive for Interserve said: “This joined up approach of combining facilities and estates services is the first of its kind in the UK, supporting the efforts of the NHS to shape services around the patient experience. As an experienced provider in delivering services in a clinical environment, this is a great opportunity for Interserve to work with the Trusts to redefine their services and their hospitals.”

Notes to editors:

The contract signing was completed at the end of December. The contract will start in 2013. 

Under the terms of the contract, the staff currently working for the NHS and other private sector providers on behalf of the NHS in the individual Estates and Facilities Management services will transfer to Interserve. Consultation with staff is currently continuing and will be completed in January. It is proposed that around 2,000 staff will transfer to Interserve at the start of the contract.

The contract is in two parts – the first is the delivery of the estates and facilities management services including catering, portering, security and maintenance to the local NHS Trusts. The second is the development of and investment in NHS buildings and facilities to modernise and transform the NHS estate to meet the needs of clinical services. The contract has a maximum value of £700 million over seven years.