In July 2001, Capita and Blackburn with Darwen Borough
Council began a 15-year partnership intended to modernise council
services. Capita’s ongoing goal is to support the Council’s ‘2020
vision’ to transform Blackburn with Darwen into the kind of place
that local people and businesses want it to be.
- Start: July 2001
- Number of staff at start:
120 technical staff TUPE transferred
- Number of staff at present:
- Value: £210 million
- Duration: 15 years
The partnership aims to transform the way
people operate, creating employment opportunities, improving
council services and delivering a borough-wide regeneration
Since the partnership began in 2001 it has
achieved all of its objectives and met or exceeded all its targets.
The strength of the partnership was a major contributing factor in
the Council’s success as Local Government Chronicle ‘Council of the
Year’ in 2002 and the achievement of an ‘excellent’ rating in the
CPA results in 2008.
In 2006 a Fundamental Best Value Review (FBVR)
was undertaken including an extensive review of the partnership.
This review was structured around strategic aims and objectives,
operational management arrangements and service delivery,
highlighting the partnership benefits particularly in terms of
employment and community development. The FBVR demonstrated
Capita’s flexibility in response to the Council’s changing
Find out more about our sucesses
in this partnership, and read our Value for Money